Refund Policy

Effective Date: 01.01.2024

Thank you for choosing Marion Distributor Ltd. This Refund Policy outlines the terms and conditions regarding the refund of products purchased through our website.

1. Damaged Products:

– If a product is damaged during shipment, you may be eligible for a refund. To request a refund for damaged items, please contact us at [contact@e-marion.co.uk] within 14 days of receiving the damaged product.

– Please include clear photographic evidence of the damage in your email. We will review your request and, if approved, initiate the refund process.

2. Return Process:

– Before returning any items, customers must contact us to provide a valid reason and obtain authorization. Unauthorized returns will not be accepted.
– Returned items must be in their original packaging and unused. We do not accept returns for products that have been opened or used.

3. Missing Parcels:

– We do not refund or replace missing parcels. It is the customer’s responsibility to contact Royal Mail using the provided tracking information to inquire about the status of their parcel.

4. Refund Method:

– Approved refunds will be processed using the original payment method. Refunds are typically processed within a couple business days.

5. Refunds for Damaged Items:

– In the case of damage during delivery, a refund will be issued. Depending on the situation, we may not require the return of the damaged item.

6. Refused or Undeliverable Packages:

– If a parcel is refused or deemed undeliverable by the postal service and is returned to us, the customer will be responsible for the cost of reshipment.

7. Cancellation of Orders:

– Orders cannot be cancelled once they have been shipped. If you wish to cancel an order, please contact us immediately, and we will do our best to accommodate your request before dispatch.

8. Contact Us:

– If you have any questions or concerns about our Refund Policy, please contact us at [contact@e-marion.co.uk]. By making a purchase through our website, you agree to the terms outlined in this Refund Policy.

Marion Distributor Ltd