Shipping and Delivery Policy

Effective Date: 01.01.2024

Thank you for choosing Marion Distributor Ltd. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipment and delivery of products purchased through our website.

1. Shipping Method:

– We utilize Royal Mail Tracked services for the delivery of all parcels. Each shipment is assigned a unique tracking number, allowing you to monitor the progress of your order.

2. Delivery Timeframes:

– Most parcels are expected to be delivered within 1-3 working days from the date of dispatch.
– While we strive to meet these delivery estimates, please note that they are indicative and not guaranteed. Delays may occur due to factors beyond our control, such as peak seasons, holidays, or unforeseen circumstances.

3. Delivery Abnormalities:

– In certain cases, delivery may take up to 2-3 weeks due to unforeseen circumstances or issues with the postal service. We appreciate your understanding in such situations.
– Marion Distributor Ltd holds no responsibility for delays caused by factors outside our control, and we rely on Royal Mail to fulfil their delivery obligations.

4. Tracking Information:

– Once your order is dispatched, you will receive an email containing the tracking information. You can use this information to track the status of your shipment on the Royal Mail website.

5. Delivery Address:

– It is the customer’s responsibility to provide accurate and complete delivery information. We are not liable for any delays or non-deliveries resulting from incorrect or incomplete addresses provided by the customer.

6. Lost or Stolen Parcels:

– Marion Distributor Ltd is not responsible for parcels that are lost or stolen after delivery has been confirmed by Royal Mail. If you suspect your parcel is lost, please contact Royal Mail using the provided tracking information.

7. Shipping Charges:

– Shipping charges are calculated based on the weight and destination of the parcel. The applicable charges will be displayed during the checkout process.

8. International Shipping:

– At present, we only offer shipping within the UK. International shipping options may be considered in the future.

9. Returns Due to Non-Delivery:

– If a parcel is returned to us due to non-delivery (e.g., incorrect address or failure to collect), the customer will be responsible for the cost of reshipment.

10. Contact Us:

– If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at [contact@e-marion.co.uk].

By making a purchase through our website, you agree to the terms outlined in this Shipping and Delivery Policy.

Marion Distributor Ltd